Due to custom nature of printing products and other services we provide, you need to inform us at Apexcustompackaging.com within 3 business days of receiving your order, if you find the delivered product defective or not according to your ordered specifications. We cannot issue a refund or credit to you; however we will reprint your original order if we made an error or find it defective. Determination of defect is at the discretion of our management. To receive the reprint of your original order, you must submit digital photos documenting the product defect or return, at your own expense, the full quantity of the original order to us within 7 business days of taking the original order delivery. Charges related to the expedited orders processing are non-refundable.